Under the applicable policy, these answers summarize our store policies. The full policy pages control if more detail is needed.
What should I expect regarding taxes at checkout?
To clarify the customer-care standard, Taxes are collected as required by applicable law.
What types of products are offered?
In practical terms, the live catalog features sun-conscious headwear and outdoor accessories, including hats, caps, visors, bucket styles, beanies, and selected wearable sun-protection accessories. Each product listing provides its applicable use, care, and safety information.
What processing and transit timing should I expect?
When more detail is useful, Processing takes 1–2 business days and standard transit normally takes 4–6 business days.
What is the delivery area, and how is standard shipping priced?
For a clearer overview, we ship only within the United States, and free standard shipping applies to every U.S. order.
Is tracking supplied after my order ships?
For policy guidance, Yes. A tracking number is provided after every order ships.
What cards can I use, and are charges processed in USD?
Within the store policy framework, Payments are in USD. Eligible cards include Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover.
What is the posting window for an approved refund?
As a general rule, an approved refund is issued to the original payment method and normally appears in 5–10 business days after issuance.
Are any items ineligible for a change-of-mind return?
For customer reference, Custom-made goods, clearance items, gift cards, and opened intimate or hygiene-sensitive items are non-returnable, subject to applicable consumer protections.
How are return-shipping costs handled?
For a concise answer, the merchant pays return shipping for both no-reason returns and damaged, defective, incorrect, or other quality-issue returns by providing a prepaid return shipping label.
When may I ask to cancel an order?
In this summary, you may request cancellation before shipment. After shipment, the Refund Policy applies.
How does the 30-day return and exchange period work?
For immediate reference, Yes. We offer a 30-day no-reason return and exchange period after delivery.
Merchant and Customer Care Information
For policy guidance, Store name: sundayafternoons
In this summary, Contact email: Support@customcharms.shop
For immediate reference, Phone: (571) 916-7239
Within the store policy framework, Physical and return address: 400 VA Beach Blvd, Virginia Beach, VA 23451, US
To clarify the customer-care standard, Customer care hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles).