Under the return and exchange standard, we offer a 30-day no-reason return and exchange policy. You may request a return or exchange within 30 calendar days after delivery without giving a reason.
Refunds
For an approved return or exchange, after we receive and inspect the return, an approved refund is issued to the original payment method. Please allow 5–10 business days for the refund to appear after it is issued; financial-institution posting times may vary.
Order Cancellation
To explain the available remedy, you may request cancellation before an order ships. After shipment, the order is handled under this Refund Policy.
Return Condition
Within our return process, Except for an item returned because of a quality issue, an item should be returned with its original packaging, accessories, and proof of purchase and should not show avoidable use or damage.
How to Start a Return or Exchange
For a predictable review process, contact us before sending an item back. We will confirm eligibility, provide return instructions, and direct the shipment to the return address listed below. Under this Refund Policy, Unauthorized returns may be delayed.
For customer reference, we provide a prepaid return shipping label and pay the return shipping cost for both change-of-mind or other no-reason returns and returns involving damaged, defective, incorrect, missing, or other quality-issue items.
Items That Cannot Be Returned
To clarify return responsibilities, The no-reason non-returnable categories are custom-made goods, clearance items or Final Sale items, gift cards, and opened intimate or hygiene-sensitive items. These exclusions do not limit remedies for damaged, defective, incorrect, or missing items where applicable law provides protection.
Exchanges
As part of the 30-day program, approved exchanges are available during the same 30-day period. We may ship the replacement after the returned item is received or otherwise resolve the exchange with you.
Merchant and Customer Care Information
Within the customer-care process, Store name: sundayafternoons
For consistent return handling, Contact email: Support@customcharms.shop
To keep eligibility clear, Phone: (571) 916-7239
Within our return process, Physical and return address: 400 VA Beach Blvd, Virginia Beach, VA 23451, US
To clarify return responsibilities, Customer care hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles).